Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. We do require a valid credit card, a Spa Haus Nashville gift card or a cash prepayment to hold all appointments. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment.
24 hour or less cancellations are a 50% charge & no shows are a 100% charge.
If anything comes up or you are running late, please inform us as soon as possible, so that we may be on time for other scheduled clients. If you are more than 15 minutes late we may be unable to accommodate you and it is a full charge. Appointments booked same day/within the 24 hours are still subject to our cancellation policy. Thank you for understanding.