- We ask that you arrive at least 10-15 minutes prior to the start time of your first service to ensure we can start your treatment on time. We have a relaxation room with wine, Haus cocktails & flavored water, as well as thermal neck wraps & cooling eye masks. I assure you, you want to show up early to enjoy these amenities. We regret that late arrivals will not receive an extension of scheduled service times.
- Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment. 24 hour or less cancellations are a 50% charge, no shows are a 100% charge. Thank you for understanding.
- Children under 10 are not permitted in the spa. Children 10-15 years old must be accompanied by an adult at all times. Children under 18 years old must have a parent present to sign the consent form and may be asked to be in the treatment room during the duration of the service as well.
If any questions arise or you need special help, feel free to contact us at firstname.lastname@example.org or call us directly at 615-686-8433