Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. We do require a valid credit card, a Spa Haus/Love Skin Nashville gift card or a cash prepayment to hold all appointments. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment.
24 hour or less cancellations are a 50% charge & no shows are a 100% charge.
If anything comes up or you are running late, please inform us as soon as possible, so that we may be on time for other scheduled clients. If you are more than 15 minutes late we may be unable to accommodate you and it is a full charge. Appointments booked same day/within the 24 hours are still subject to our cancellation policy. Thank you for understanding.
Group/Spa Party Cancellation Policy:
Groups of 3 or more must cancel at least 72 hours in advance to avoid cancellation fees. Less than 72 hours is a 50% charge and a no show is a 100% charge. All deposits are non-refundable. Group party prices are calculated depending on the selected services and guests. If spa guests within a party cancel last minute, prices are subject to change. Thank you for understanding.